Petland Dallas at 11909 Preston Road, Dallas, Texas.

A lot of the negative reviews seem to be from people who didn't actually go inside the store, so I felt like I had to write this review.

They don't use puppy mills. Walk in, ask them, they'll show you pictures of their breeders and their boss who inspects the breeders in person. That's why the dogs are so expensive I guess.

The dogs are expensive and they are shady about pricing, they only tell you once you're in the store. But they said they do that because people get scared by big numbers until they understand what the price includes, and that most people are actually very impressed with the value once they do. They told me what it's all about, and I'm forced to admit it's worth it for a rich person who can afford it. It's not like a bargain store, these people are selling luxury puppies.

The store is insanely clean and the salespeople are obviously in love with their animals. Someone else mentioned abuse, which is why I went in to see how they handle stuff, and they talked about there being poop left out and the people being rough with the dogs. There was poop in the cages, but in the 20 minutes I was there every single dog on their puppy wall thing pooped at least once, and some pooped in their play-room things they put people in to meet the dogs. I think it may be that puppies poop a lot. I saw no evidence of any abuse, and the (Nurses? Technicians? Poop-scoopers?) in the back were a bit rough with the dogs, but they were getting bit and chewed on a lot by the dogs trying to play and none of them did anything that seemed to hurt the dog at all. No yips or cries of pain at all. I think people are too sensitive, and forget that dogs (even puppies) are pretty tough little buggers and don't mind rough-housing.

The salesperson I met with told me about all the dogs, and they knew them all by personality and had funny stories for each. Another salesperson I did not speak to was just carrying a dog around because she was obviously smitten with the animal, and while she tried to sell him, the other salespeople were joking she'd adopt the dog. This seemed to be a common occurrence, so they must like the place.

Someone dropped a dog while I was there, and they wouldn't tell me about it but it looked like a big deal. A lot of manager-types got to talking to people, and even though the dog looked totally fine (He got back up and started chewing on the boss's shoe-lace) they took it super serious, so I think they really care about the dogs/care about the dog's value too much to abuse them at all. They brag about good personalities in the dogs, and the dogs are awesome, and if you abuse a dog they turn scared/mean. No dogs like that here.

A lot of these reviews are just silly. I thought there was something serious going on here when I went to check it out, but it looks like a well-run pet store to me.