Massage Envy - Preston & Forest at 11930 Preston Road #150, Dallas, Texas.

TERRIBLE EXPERIENCE. I showed up at 8:45am for my 9am 90 min massage and 60 min facial appointment. The doors were locked. Therapists and customers started arriving, the doors were still locked. We all tried calling the manager who had the keys but no answer. We also tried calling corporate and other locations to try to reach someone who could open the doors and nobody could help. I waited outside for an hour before deciding to just give up and leave (along with the other customers). This was a huge waste of time. The therapist said this has happened 6 times since October. I’m very disappointed with my experience.